A fireplace is more than just a heating appliance; it is the heart of your home. It provides warmth during the chilly winters in Matthews, NC, creates an ambiance of relaxation, and serves as a gathering place for family and friends. However, like any complex home system, your fireplace requires regular attention, maintenance, and occasional repairs to function safely and efficiently.
If you are experiencing issues with your gas, wood-burning, or electric unit, you need a trusted partner for fireplace repair in Matthews. Whether it’s a pilot light that won’t stay lit, a drafty chimney, or a switch that refuses to turn on, ignoring these signs can lead to costly damages and safety hazards.
We are Matthews’s premier fireplace specialists. Our certified technicians understand the unique climate challenges of Matthews, NC and are dedicated to restoring the comfort and safety of your living space.
Many homeowners in Matthews are tempted to troubleshoot fireplace issues themselves. While changing a remote battery is safe, tinkering with gas lines, electrical components, or structural masonry is dangerous. Professional repair is essential for three critical reasons:
The most significant risk of a malfunctioning fireplace is the potential for carbon monoxide (CO) leaks or chimney fires. A blocked flue, a cracked heat exchanger, or a faulty gas valve can introduce deadly gases into your Matthews, NC home. Our professional repair services include rigorous safety testing to ensure 100% containment of combustion gases.
A fireplace that isn't running optimally is a drain on your wallet. If your damper isn't sealing correctly or your gas burner is clogged, you are essentially throwing money up the chimney. Expert repair restores the efficiency of your unit, ensuring that the fuel you pay for is converted into actual heat for your home.
Fireplaces are significant investments. Regular repairs and addressing minor issues early—such as a small crack in the refractory panel or a noisy blower—can add years to the lifespan of your unit, saving you from the high cost of premature replacement.
Gas fireplaces are popular in Matthews for their convenience and efficiency. However, they rely on complex ignition and ventilation systems. We specialize in diagnosing and fixing the most common gas fireplace problems.
The most frequent call we receive from Matthews, NC residents is, "My pilot light won't stay on." This is often due to a faulty thermocouple or thermopile—sensors that tell the gas valve it is safe to open.
Does your fire look weak, or is it producing excessive soot? A healthy gas flame should be blue at the base and yellow at the tip.
If you smell rotten eggs, leave your home immediately and call your utility provider. For subtle odors that occur only when the unit is running, our technicians can perform a pressure test and "sniff" test to locate micro-leaks in the unions or valves.
There is nothing quite like the crackle of a real wood fire. However, wood-burning fireplaces in Matthews undergo immense stress from high heat and soot accumulation. Our services ensure your traditional hearth remains safe.
If smoke fills your living room instead of going up the chimney, you have a draft problem. This is a common issue in modern, airtight homes in Matthews, NC.
The firebox is the area where the wood burns. Over time, the bricks or refractory panels can crack.
The top of your chimney fights the Matthews weather year-round.
Electric fireplaces are excellent for condos and apartments in Matthews, NC where venting isn't an option. While they are lower maintenance, they are not immune to breakdowns.
When you hire us for fireplace repair in Matthews, we follow a rigorous protocol to ensure quality and transparency.
We don't just guess; we test. Our technicians use multimeters, gas detectors, and inspection cameras to find the root cause of the problem. We charge a flat diagnostic fee that is often waived if you proceed with the repair.
No hidden fees. Before we pick up a wrench, we explain exactly what is wrong and provide a written quote for the repair. You will know the cost of parts and labor upfront.
Our vans are stocked with common parts (thermocouples, switches, gas valves) to aim for a "first-time fix." We use drop cloths and shoe covers to protect your Matthews, NC home from soot and dirt.
We never leave until we see a healthy fire. We perform a final safety check, including a carbon monoxide test and a draft check, to ensure your family is safe.
While we are experts at fixing broken fireplaces, we prefer to help you avoid the breakdown altogether. We offer comprehensive Fireplace Maintenance Plans for residents of Matthews.
(Note: We have a dedicated page for our [Chimney Sweep and Cleaning Services], but remember that a clean fireplace is a working fireplace!)
We are proud to be a locally owned and operated business. We understand the specific building codes and housing styles in Matthews. From the historic homes requiring delicate masonry work to the modern condos needing gas insert troubleshooting, we cover it all.
Our technicians are fully licensed, insured, and trained on all major brands, including Heat & Glo, Napoleon, Regency, Majestic, and Vermont Castings.
Here are some of the most common questions we receive from homeowners in Matthews.
The cost varies depending on the issue. A simple service call for cleaning and maintenance might range from $150 to $250. Repairs involving parts like gas valves or blower motors can range from $300 to $600+. We always provide a firm quote after our initial diagnostic.
This is a classic sign of a sensitive safety sensor. It could be a dirty flame sensor, a failing thermocouple, or a venting issue where the unit overheats and triggers a high-limit switch. It requires professional diagnosis to determine which sensor is tripping.
Gas fireplaces burn cleaner than wood, but they are not maintenance-free. Dust, pet hair, and spiders can clog the burners and air shutters. Additionally, the glass can develop a white film (sulfur buildup) that becomes permanent if not cleaned annually.
Yes! This is a popular service in Matthews, NC. We can install a gas insert into your existing masonry firebox. This gives you the efficiency of gas while keeping the aesthetic of your hearth. Please visit our Installation page for more details on conversions.
This usually means your damper is not sealing properly. In older Matthews homes, the metal damper may be warped. We can install a top-sealing energy damper at the top of your chimney, which seals tight like a storm door, keeping warm air in and cold air out.
The National Fire Protection Association (NFPA) recommends an annual inspection for all fireplaces, regardless of fuel type. This ensures that there are no blockages in the chimney and that all mechanical components are functioning safely.
If it is the first time you are turning it on for the season, it is likely just dust burning off. This should dissipate within an hour. If the smell persists, or if it smells like melting plastic or rotten eggs, turn the unit off immediately and call us.
While repair is our specialty, we are a full-service hearth company. We can assist you with:
(Detailed information on these services can be found on our "Services" menu.)
We cannot stress this enough: Carbon Monoxide is a silent killer. It is colorless and odorless. If you use a fireplace in Matthews, NC, you must have a working CO detector on every floor of your home and within 10 feet of the sleeping areas.
If your CO detector alarm sounds, do not assume it is a glitch. Open windows, evacuate the house, and call the fire department. Once the immediate danger is passed, call us to find and fix the source of the leak.
Don't let a broken fireplace leave you in the cold this winter. Whether you need a quick fix for a gas pilot light or a major masonry repair for your wood burner, we are Matthews's most trusted experts.
We combine technical expertise with old-fashioned customer service. We show up on time, we treat your home with respect, and we stand behind our work with a satisfaction guarantee.
Is your fireplace acting up?
Schedule your Fireplace Repair in Matthews, NC now and get back to enjoying a cozy, safe home.